Service Desk- Voice Support Jobs in Chennai - VRCareerZ

We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.

Responsibilities

• Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.
• Resolve Incidents and Service Requests based on standard procedures in line with global policies
• Register, Prioritize and Categorize tickets in the ITSM ticketing tool
• Follow up on existing cases and provide status updates as required
• Work with other IT teams to coordinate the resolution of complex issues
• Minimize disruption to the business and ensure the highest satisfaction
• Act as a primary escalation point for IT issues 

• Strong communication skills in German and English – in both Written and Verbal
• Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint, and Outlook
• Experienced using Ticketing tool such as Service now or equivalent
• Demonstrated experience supporting customer interactions and troubleshooting.
• Experienced in IT Service Desk / Helpdesk / Technical Support
• ITIL Knowledge, Knowledge on Windows/Networking/General IT
• Service-oriented with a problem-solving attitude
• Experience: Work experience of 3 to 5 years in IT support role ph