Service Engineer Jobs Opening in Dhonaadhi Hitec Innovations at Velachery, Chennai
Job Description
We are looking for a dedicated and technically skilled Service Engineer to join our team. The ideal candidate will be responsible for the installation, maintenance, and servicing of our electronic security and automation systems at client sites. This role demands strong technical knowledge, a problem-solving mindset, and a commitment to customer satisfaction.
Key Responsibilities
1. Installation & Commissioning
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Perform installation and setup of equipment or machinery at client sites.
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Ensure that all systems are configured and operating according to specifications.
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Provide basic training to clients on the use, maintenance, and safety of installed systems.
2. Maintenance & Repairs
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Conduct routine preventive maintenance (scheduled servicing) as per the maintenance calendar.
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Respond to service calls and perform diagnostics on reported issues (electrical, mechanical, electronic, etc.).
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Replace faulty components, repair equipment breakdowns, and ensure full functionality.
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Minimize downtime by troubleshooting quickly and effectively.
3. Technical Support
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Offer remote or on-site support to customers via phone, video call, or physical visit.
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Provide solutions to common technical queries and usage-related issues.
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Assist clients with software or firmware updates where applicable.
4. Documentation & Reporting
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Maintain detailed service records, including work performed, spare parts used, and customer feedback.
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Prepare daily, weekly, and monthly service reports for internal review.
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Document recurring issues or equipment failure trends to suggest design or process improvements.
5. Customer Interaction & Satisfaction
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Communicate professionally with clients, ensuring their expectations are met.
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Offer guidance on safe operation and proper care of equipment.
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Follow up with customers post-service to ensure equipment is working and satisfaction levels are high.
6. Quality & Compliance
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Follow all safety, quality control, and compliance protocols while working at client sites or company facilities.
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Ensure the use of genuine parts and tools as per company guidelines.
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Adhere to timelines and service SLAs (Service Level Agreements).
7. Team Coordination
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Collaborate with internal departments like R&D, production, and sales to understand product updates or customer expectations.
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Coordinate with logistics or inventory teams to ensure availability of spare parts and tools.
More information about this Service Engineer Job
Please go through the below FAQs to get all answers related to the given Service Engineer job
- What are the job requirements to apply for this Service Engineer job position?
- Ans: A candidate must have a minimum of 2 to 3 year experience as an Service Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Engineer position?
- Ans: There are immediate 1 job openings for Service Engineer in our Organisation.
