Service Engineer Jobs Opening in Marks Technosystems Private Limited at Chennai-Others, Mumbai, Chennai, Delhi
Job Description
Job Summary:
We are seeking a skilled and customer-focused Service Engineer to join our technical support team. The primary responsibility of this role is to handle the installation, maintenance, troubleshooting, and after-sales service support of Dot Peen and Laser Marking Machines at client locations.
This role requires a blend of technical knowledge, problem-solving skills, and a customer-oriented attitude. As a Service Engineer, you will represent the company at client sites, ensuring machines are installed correctly, operate efficiently, and are serviced promptly whenever required. You will also play a vital role in providing training to customers on proper machine operation and safety protocols.
Key Responsibilities:
1. Installation and Commissioning
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Perform on-site installation of Dot Peen and Laser Marking Machines at customer premises.
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Ensure proper setup of hardware and software components as per manufacturer guidelines.
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Calibrate and test machines for accuracy and efficiency during installation.
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Configure machine parameters based on the customer’s product requirements.
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Provide on-site demonstration and training to customers on machine operation and safety standards.
2. Maintenance and Repair
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Carry out preventive and corrective maintenance on installed machines as per service schedules.
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Diagnose faults or performance issues and troubleshoot them efficiently.
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Replace defective parts and upgrade components when necessary.
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Maintain service logs and ensure documentation of all service visits and maintenance tasks.
3. After-Sales Technical Support
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Respond to service calls, emails, or complaints related to machine performance.
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Provide remote assistance via phone, email, or video support when possible.
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Coordinate with internal teams for spare parts, technical escalation, or product issues.
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Ensure quick turnaround time and minimal downtime for customers.
4. Customer Training and Guidance
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Educate customers on operational best practices and daily maintenance routines.
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Train end-users on software interfacing, design inputs, and routine troubleshooting.
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Address technical questions and clarify user doubts post-installation.
5. Documentation and Reporting
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Maintain accurate records of installations, service calls, repairs, and machine history.
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Submit detailed service reports, maintenance logs, and feedback forms to the head office.
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Report recurring issues or common failures to the product and R&D teams for improvement.
6. Coordination and Planning
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Work closely with the service coordinator or technical support manager for visit scheduling.
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Maintain spare parts inventory and tools required for field visits.
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Plan site visits efficiently to reduce travel time and improve customer satisfaction.
7. Customer Relationship Management
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Build trust and rapport with clients through courteous and timely service.
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Gather customer feedback and share improvement suggestions with the internal team.
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Identify upselling or cross-selling opportunities for spare parts, upgrades, or annual maintenance contracts (AMCs).
More information about this Service Engineer Job
Please go through the below FAQs to get all answers related to the given Service Engineer job
- What are the job requirements to apply for this Service Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Service Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Engineer position?
- Ans: There are immediate 1 job openings for Service Engineer in our Organisation.
Job Particulars
About Company
Marks Technosystems Pvt. Ltd., popularly known as Smart Mark, is a leading Indian manufacturer specializing in industrial marking solutions. Since our inception, we have been committed to delivering reliable, innovative, and cost-effective marking technologies to a wide range of industries.
With in-house expertise in Dot Peen Marking Machines, Laser Marking Systems, and custom automation solutions, we serve clients across automotive, engineering, defense, and manufacturing sectors. Our products are proudly Made in India, combining robust mechanical design with advanced electronics and software to meet the highest standards of precision and durability.
At Smart Mark, we believe in quality, innovation, and customer satisfaction. Backed by a skilled team of engineers and a strong service network, we provide complete marking solutions – from machine design and development to installation, training, and after-sales support.
We are proud to contribute to India’s industrial growth by empowering businesses with state-of-the-art marking technology.
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