Service Engineer Jobs Opening in Saregama india limited at Sas Nagar, Mohali
Service Engineer
Job Description
Job Summary:
The Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing equipment, machinery, or systems at client sites or within company facilities. The role ensures that all technical products or services operate efficiently and reliably while providing high-quality support to clients. A Service Engineer combines technical expertise with problem-solving abilities to diagnose issues, perform preventive maintenance, and deliver timely solutions. This role also involves liaising with clients, providing technical guidance, and ensuring adherence to safety and compliance standards.
Key Responsibilities:
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Installation and Commissioning:
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Install, configure, and test equipment, machinery, or systems at customer locations as per manufacturer specifications.
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Ensure proper integration with existing systems and adherence to technical standards.
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Provide on-site training to customers on the correct operation, usage, and maintenance of equipment.
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Document installation procedures and maintain accurate records for reference and compliance.
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Maintenance and Troubleshooting:
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Conduct regular preventive maintenance on equipment to ensure optimal performance and longevity.
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Diagnose and troubleshoot technical issues efficiently, identifying root causes and implementing effective solutions.
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Replace or repair faulty components, ensuring minimal downtime and disruption to client operations.
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Monitor equipment performance and suggest improvements or upgrades where necessary.
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Customer Support and Service:
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Serve as the primary technical point of contact for clients, providing timely support and assistance.
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Respond promptly to service requests, complaints, or emergencies, delivering solutions within agreed timelines.
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Communicate technical information to non-technical clients clearly and effectively.
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Maintain strong customer relationships to ensure satisfaction, loyalty, and repeat business.
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Documentation and Reporting:
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Maintain detailed records of service visits, repairs, parts used, and work completed.
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Prepare service reports, including technical observations, recommendations, and follow-up actions.
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Track performance metrics, recurring issues, and service history for analysis and improvement.
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Ensure compliance with company policies, safety protocols, and quality standards in all documentation.
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Technical Guidance and Training:
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Provide guidance and support to junior engineers, technicians, or interns.
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Conduct training sessions for customers or internal staff on equipment usage, safety, and maintenance.
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Stay updated with technological advancements, new products, and industry trends to provide the latest solutions.
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Spare Parts and Inventory Management:
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Monitor and manage the availability of spare parts and consumables required for service operations.
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Coordinate with procurement or inventory teams to ensure timely replenishment of parts.
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Maintain an organized inventory of tools, equipment, and spare parts used in service activities.
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Compliance and Safety:
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Adhere strictly to safety guidelines, company policies, and regulatory standards during all service activities.
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Conduct risk assessments prior to service tasks to identify potential hazards.
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Ensure safe handling of equipment, tools, and chemicals, protecting both personnel and client property.
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Promote a culture of safety awareness and best practices among team members and clients.
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Collaboration and Coordination:
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Work closely with sales, technical, and operations teams to ensure smooth service delivery.
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Coordinate with project managers, clients, and other stakeholders to plan service schedules.
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Provide technical input for product development, improvements, or customizations based on field observations.
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Assist in resolving complex technical issues that require cross-functional collaboration.
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Skills and Competencies:
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Strong technical knowledge in relevant equipment, machinery, or systems.
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Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.
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Good communication and interpersonal skills to interact with clients and colleagues effectively.
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Ability to work independently, manage time efficiently, and prioritize tasks.
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Familiarity with tools, diagnostic equipment, and maintenance procedures.
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Adaptability to work in diverse environments, including client sites, field locations, or industrial settings.
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Knowledge of safety protocols, regulatory standards, and best engineering practices.
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Proficiency in using service management software, reporting tools, and technical documentation systems.
More information about this Service Engineer Job
Please go through the below FAQs to get all answers related to the given Service Engineer job
- What are the job requirements to apply for this Service Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Service Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Engineer position?
- Ans: There are immediate 1 job openings for Service Engineer in our Organisation.
