Service Manager Jobs in Bangalore - Siemens Technology and Services Private Limited
Service Manager
Siemens Technology and Services Private Limited
Expired
Posted: 07 Dec 21
Job Description
Overview As part of the User Engagement team, we seek an experienced, dynamic, reliable, self-starter to assist in user engagement activities for Siemens Healthineers employees. This position is an excellent opportunity to experience various aspects of IT Service Management in combination with User Engagement while being part of driving the internal digitalization at Siemens Healthineers. With UseIT, we are establishing one single source of truth and the first point of reference for the end users for all IT related topics regarding the Digital Work Environment. Information on IT Changes and Projects is being prepared and communicated in a way that is easily understandable to end users across various channels. As Service Manager for UseIT you will be responsible for the development, coordination, and implementation of concepts for internal communication platforms, knowledge management, user engagement and community management.
Task and Responsibilities
• Further develop the UseIT Service and in collaboration with the Business Engagement Partners
• Identify, capture, and further detail IT demand from the stakeholders
• Manage business/customer expectations, feedback, compliments, and complaints
• Serve as point of escalation for issues related to the services provided
• Manage day to day service operations, source and deliver components of standard services
• Ensure content and information provided is always up-to-date
• Is responsible for managing the product /service backlog
• Communicate service charging and service performance elements as per SLAs – Check for clarity/accuracy
• Is responsible for budget and forecast management for the services provided Required Education, Experience and Knowledge/Skills
• Advanced degree in Information Technology, Business Administration, Communications or similar
• At least 3 years of IT Service Management experience
• Expertise in Knowledge Management and Information Architecture • Advanced knowledge of Microsoft 365 applications, esp. SharePoint Online, Teams, and Yammer
• Ability to communicate and work effectively in a multi-cultural environment
• Ability to collaborate remotely with the global team
• Strong interpersonal skills to communicate to Stakeholders across the matrix organization
• Self-starter, capable of working with very little supervision, good organizational skills, excellent team player, taking initiative, with a firm understanding of the final goal to be achieved
• High service orientation and focus on user experience Organization: Siemens Healthineers Company: Siemens Healthcare Private Limited Experience Level: Experienced Professional Job Type: Full-time
Job Particulars
Role management trainee
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1363797
Job Category BSc/BCA/BBM , Management
Locality Address
State Karnataka
Country India
About Company
Siemens India is a technology powerhouse that has stood for engineering excellence, innovation, quality and reliability. The company focuses on the areas of electrification, automation and digitalization. It is one of the leading producers of energy-efficient, resource-saving technologies; combined cycle turbines for power generation; and power transmission solutions. Siemens is a pioneer in infrastructure solutions and automation and software solutions for industry. The company is also a leading supplier of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. At the end of September 2016, Siemens India had around 16,000 employees (Number of employees is 16,000 including all group companies of Siemens in India). Siemens Limited, in which Siemens AG holds 75% of the capital, is the flagship listed company of Siemens AG in India.
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