Service Manager Jobs in Delhi - Bandma

Service Manager:

• The incumbent should  have to handled a team of Service Engineers
  
• Owe the complete of Branch Service delivery operations.
  
• She has to ensure timely call closures, manage escalations, and ensure complete customer satisfaction and maintained TAT as per company norm.
  
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
  
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
  
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up selling products and services and taking care of any customer concerns or complaints quickly and professionally.
  
• Assists with or performs administrative tasks.
  
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations.
  
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency.
  
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
  
• Monitors department issues and client complaints to define patterns and work to lessen those recurring  issues.
  
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.