service now developer Jobs in Pune - Lyftek human resource

• Handling Asset Management, Change Management, Service Requests, Incident Management, Problem Management processes in ServiceNow
  
• Development of existing and new functionality and providing support to Pearson’s ServiceNow environment as part of the Service Management Platform team. 
• A strong focus on keeping to and enforcing standard processes whilst delivering quality customer service.
  
• Designing and implementing solutions to align with the Global Configuration Management (CM) and ITIL processes. 
• Awareness of the ServiceNow and CMDB infrastructure and environment for Pearson.
• Responsible for ensuring solutions are aligned to Service
• Now best practice guidelines and the SM-P developer guidelines, considering solutions that enforce the overall quality of the the CMDB processes, data and changes to its configuration.
  
• Modification of the ITSM processes to accommodate any changes made to the CMDB
  
• Deliver new features and functionality where it is not possible to utilize OOTB functionality
  
• Integration into 3rd party tools and Cloud Service Providers and ensuring data, processes and workflows are implemented to support that integration
  
• Experience with ServiceNow, ServiceNow Discovery tools, CMDB, ServiceWatch, ITIL & general ITSM
  
• Experience with using Cloud Service Providers, such as AWS and Azure
  
• Thorough knowledge of the Configuration Management process
  
• Experience with integration using web-hooks and API’s
  
• Support in the configuration of ServiceNow (menus, fields, minor work-flow changes, etc.).
  
• Developing ServiceNow work flows based on Business process requirements
  
• Optimizing workflow, integration and other aspects of the tools utility in a system management environment.
  
• Clearly understand/review the client's design standards vis-à-vis the organization's design standards and suggest improvements.
  
• Troubleshooting
  
• Demonstrate an awareness of Best Practices in industry.
  
• Communicate effectively with team members and client. 
• Present and discuss work results clearly
  
• Interfaces: Should be able to design an interface between Service Now and another tool
  
• Communication skills: Good communication skills – both written and verbal.
  
• Technical skills: Service Now Experience with Java, Basic Linux, NodeJS, Jelly Scripting, JQuery, JavaScript, XML. HTML 5, PowerShell Scripting, Bootstrap and Crontab
  

Working Experience:

• Total software development experience of 4-8 years
  
• 3+ years of experience working with ServiceNow (front or back-end)
  
• Understanding and hands on experience of Workflows in Service Now.
  
• Expert knowhow in JavaScript, Glide, Jelly Scripting, HTML, XML, Ajax
  
• Done integration with the third party tools using (Web Services, SOAP, E-mail, ESB)
  
• ITIL v3 certification preferred
  
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
  
• Knowledge of relevant SLA and contracts related to the management, quality and reporting of information related to the CMDB
  
• Knowledge of CMDB audits
  
• Strong front-end experience developing with HTML, AngularJS and Bootstrap
  
• Service Portal experience
  
• Experience working on Geneva or Helsinki release
  
• Ability to resolve L3 issues where customisations require coding amendment. (Java, JavaScript,HTML or Jelly)
  
• Ability to configure enhancements and customizations requiring coding changes (Java, JavaScript, HTML or Jelly)
  

Soft skills:             

• Good analytical skills
  
• Excellent customer focus
  
• Ability to work in coordination with teams spread across multiple locations
  
• Excellent presentation skills