Service Recovery Jobs in Bangalore - Intelenet Global Service

Service Recovery
Intelenet Global Service
Intelenet Global Service
Last Date 02 Jun 2018

Intelenet Global Service - Job Details

Date of posting: 03 Apr 18

Service recovery process


  • This role of an Escalation Specialist is to address customer’s escalations to Senior Management including COO and CEO of the organization and provide real time update to the management while providing resolution to the customers. 
  • The responsibility also includes but not limited to providing visibility of customers pain to senior leaders within the organization for necessary corrective and preventive actions whenever required.
  • Responsible for resolving  and responding to senior management escalations including COO and CEO escalations  within defined TAT and avoid further contacts from the customer by taking complete ownership of the case until closure
  • Responsible for working closely with various stakeholders within the organization to sought resolution of customers’ problems, also highlight failures for necessary corrective and preventive actions
  • Responsible for performing RCA, capturing right VOC and data which can be utilized for further process improvements
  • Responsible for providing case update to senior management proactively
  • Strictly adheres to company policies and processes
  • Perform other duties and assignments as directed
Skillset Required:
  • Strong focus on customers’ experience and highly energetic
  • Flexible to work in all the shifts
  • Good understanding of escalation management
  • Good process knowledge and tool management such as CRM, OMS and Other consoles
  • Strong verbal and written communication skills

Hiring Process : Face to Face Interview

Job Role : Others

About Intelenet Global Service

About Intelenet®

Intelenet® Global Services is a leading global Business Process Solutions company, committed to excellence. Backed by The Blackstone Group, a world leading private equity player, we focus on enhancing Customer Experience by investing in relationships and powering innovation through Technology and Analytics.

We are 55,000 people strong, with over 70 global Delivery Centers in 8 locations across Americas, UK, Europe, Middle East, India and Philippines. We serve 110+ clients in over 25 languages. Intelenet has been recognized by NelsonHall as a ‘Leader in Customer Management Services’, we also won NASSCOM ‘Customer Service Excellence Award 2017’. Intelenet was also presented the BBC Knowledge Outsourcing Award for ‘Operational Excellence and Quality

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Intelenet Global Service recruiting Service Recovery fresher’s in Bangalore. The Intelenet Global Service vacancies for Service Recovery is filled through Face to Face Interview etc.
Intelenet Global Service jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, Vocational Training, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Others job field. The fresher’s applying for Service Recovery should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Intelenet Global Service recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Intelenet Global Service and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Intelenet Global Service and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.