Services Manager/Google Customer Solutions Jobs in Gurgaon - A Leading Website

Services Manager/Google Customer Solutions

A Leading Website

3+ Years

Not disclosed

Expired

Posted: 31 Dec 21

Minimum qualifications:

Preferred qualifications:

Ability to manage multiple global projects simultaneously while paying strict attention to detail
Ability to synthesize complex messages, data sets/signals, and insights into executive-ready communications
Ability to build relationships, manage and influence executive, cross-functional stakeholders
Effective project management, problem-solving, and analysis skills, combined with business acumen
Language fluency for market(s) of assignment

Responsibilities:

Serve as the representative of gTech services across vendor-led implementation support, business growth enablement through optimization and product adoption, and billing and policy issues for your respective GCS Sales programs or markets.
Manage and represent gCare relationships in both the Australia and India geographies by collaborating extensively with gCare, GCS, Troubleshooting, and Policy teams to represent a unified gCare point of view with the GCS business.
Prepare executive communications and reporting on service engagement, operations, and satisfaction.
Conduct opportunity analysis and make recommendations to the Sales team on where and how gTech can drive value for advertisers.
Partner with the Sales team to drive activation, engagement, and satisfaction with gTech services and solutions, leveraging influence and customer service knowledge to drive continuous improvement.