Services Operations Trainee Job in A Client of TeamLease Skills University at Hyderabad, Bangalore, Mumbai

FEATURED JOB

Services Operations Trainee

A Client of TeamLease Skills University

0 to 1 Years

12000 - 16000 Monthly

Expired

Posted: 14 Jun 20

Job Description

Dear Candidates,

We have opening for a Leading Water Purifier Company based out at Lal Tapper Dehradun. Our client is looking for Candidates with ITI any Trade & 12th pass out.

The Selected Candidate will be deployed as a NEEM Trainee. through TeamLease Skills University and will get Stipend of Rs.8500 Per Month.(In hand). They will covered Under necessary Insurance policy.

Job Role in little detail

JOB TITLE: BPST - Service

DIVISION: Service Operations

REPORTS TO: BP and GL

ESSENTIAL JOB FUNCTIONS

Maintaining 6 Calls Per Day Productivity
85% Attendance to be maintained per month
Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
Documentation of all activities on field as per company process
To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
Renew Annual Maintenance Contract from In Warranty & In Contract customer 30 days prior to end date of Warranty/ Contract
Follow up with customer who have not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken
Update customer feedback in mobile app. or in SRAF / History card as the case applicable
Update customer contact details like mobile ,Email IDs and validate existing mobile number on every transaction with customer
To Sell Attachments (for better performance of the unit)like Pump Attachment, Pressure Reducing Valve, Iron Remover, Ironil, Miracle (Heavy Metal remover) etc
To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
Drop door lock card at the door in case if customer is not at home during any visit