Shipping Delivery Support Associate Job in Amazon at Kolkata

Job Description

A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance.

A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. 

Basic Qualifications

Graduation/10 +2 in any specialization from a recognized university.

Excellent communication skills (written and verbal) in English language.

Ability to communicate correctly and clearly with all customers

Good comprehension skills – ability to clearly understand and state the issues customers present

Demonstrates an ability to successfully navigate websites

Self-disciplined, detail oriented and willing to work in night shifts

Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment

Job Description :A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that

Experience: 2.00-5.00 Years