Sitecore-Administrator Jobs in Gurgaon - WIPRO

Sitecore-Administrator

WIPRO

1 to 3 Years

Not disclosed

Expired

Posted: 26 Feb 20

Job Description

Sitecore-Administrator

Gurgaon

Experience : 1-3 YEARS

Job Code : 1267058

Minimum Experience Required: 1-3 YEARS

Mandatory Skills: Sitecore-L2 Telecommunication-L1

Desirable Skills: Drupal-L2

Language Skills: English Language-L3

Job Description:

Run the support function end-to-end na. Man the phone lines and service requests logged by the business in the Service Now queue nb.
Own the end to end resolution of issues, triaging and assigning to the relevant teams where they cannot be solved in the main support hub nc.
Ensure business stakeholders are kept informed of the progress on support tickets nd.
Log items that are feature enhancements into the relevant backlogs, and conduct review/refinement with the relevant dev teams ne.
Report on support KPIs (issues by type, average time open) nf.
Be self-sufficient enough to define an implement new support processes where necessary ng.
Update Drupal if more resource is needed nh. implement and maintain FAQ documentation for the support team, but also for internal clients/stakeholders ni. conduct periodic site audits and refine set up nj.
escalate issues to PaaS/SaaS vendors where appropriate nk.
where the business is requesting content changes, create templates for capturing requirements to make the process smooth, implement changes on UAT, manage the testing process before promoting to prod.

NEW SITE IMPLEMENTATIONS, INCLUDING PROJECT MANAGEMENT:

Work with product managers to document and understand new site requirements nb.
Action the set up of new sites both within the CMS but also within all aspects of the stack ensuring full end-to-end solution nc.
Quality assurance function to test new sites, and also to coordinate business UAT and sign-off nd.
Own and enhance any site set up requirement templates based on learnings ne.
Liaise with the relevant internal and external parties to acquire SSL certificates, set up DNS and domains

IMPLEMENTING NEW FEATURES ON EXISTING SITES AS THEY ARE RELEASED :

As the dev team implement new CMS and React JS features, these will need to be implemented across existing sites nb.
Liaise with business stakeholders to understand the required config for new features, roll out to UAT and manage the testing process before promoting to prod nMIGRATING

Job Particulars

Role hr admin

Education Any Post Graduate, Any Graduate

Who can apply Experienced (1 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id874455

Job Category 1 to 3 Yr Exp , Recruitment

Locality Address

State Haryana

Country India

About Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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