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Social Media Analyst Jobs in Bangalore - Rivera ManpowerServices

Social Media Analyst
Rivera ManpowerServices
2016 - 2019
2000 - 25000 Per Month
Rivera ManpowerServices
Last Date 19 Oct 2019
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Rivera ManpowerServices - Job Details

Date of posting: 20 Aug 19
Job Description 

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities 

-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Requirements 

-Good command over English Language, ability to effectively communicate information in written format.
-Working knowledge of platforms like Facebook, Google Play Store and Twitter
-Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
-A problem- solving attitude
-Should be smart, witty and have a sense of humor
-Willingness to work in shifts (24/7 working environment)

Job Summary

Job Type : Full Time
Job Category : Digital Marketing
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Rivera ManpowerServices

Rivera Manpower Services has been in the business of recruitment and consulting since the year 2011. Adjudged the best consultancy for volume hiring consistently for the past Five years (2012, 2013, 2014,2015,2016 ) in Bangalore. We provide the best recruitment services on par with industry standards
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Rivera ManpowerServices recruiting Social Media Analyst candidates nearby Bangalore.Rivera ManpowerServices vacancies for Social Media Analyst is recruited through Written-test, Face to Face Interview etc.
Rivera ManpowerServices Company recruits a lot of candidates every year based on the skills SEO, Digital Media Marketing, Marketing Management, Advertisement and Marketing, Social Media Marketing. The candidates with BHM, BA, BBA/BBM, BEd, B.Com are selected to full fill the vacancies in SEO / Social Media job field. The candidates nearby Bangalore can apply for Social Media Analyst position in Rivera ManpowerServices. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Rivera ManpowerServices recruitment, candidates are mostly chosen for the department of SEO / Social Media . To learn more about the current jobs and other details, it is better to go through official site of Rivera ManpowerServices and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Rivera ManpowerServices and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Rivera ManpowerServices and near your city and get a secured career.