Social Media Analyst Jobs in Bangalore - Rivera ManpowerServices
Job Description
Job Description
A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.
Responsibilities
-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Requirements
-Good command over English Language, ability to effectively communicate information in written format.
-Working knowledge of platforms like Facebook, Google Play Store and Twitter
-Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
-A problem- solving attitude
-Should be smart, witty and have a sense of humor
-Willingness to work in shifts (24/7 working environment)
A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.
Responsibilities
-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Requirements
-Good command over English Language, ability to effectively communicate information in written format.
-Working knowledge of platforms like Facebook, Google Play Store and Twitter
-Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
-A problem- solving attitude
-Should be smart, witty and have a sense of humor
-Willingness to work in shifts (24/7 working environment)
Job Particulars
Role seo social media
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id676205
Job Category Digital Marketing
Locality Address
State Karnataka
Country India
About Company
Rivera Manpower Services has
been in the business of recruitment and consulting since the year 2011.
Adjudged the best consultancy for volume hiring consistently for the past Five
years (2012, 2013, 2014,2015,2016 ) in Bangalore. We provide the best
recruitment services on par with industry standards
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