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Job Location: Hyderabad/Bangalore
Note: Should be willing to work in 24*7 Support.
• Bachelor’s degree in computer science /Information Technology or equivalent.
• 0 to 1 year of knowledge or Exp in SQL, Linux, and other programming languages.
· Fundamental understanding of IT service management and the ITIL business process.
· Understanding of development methodologies, version control, and configuration management.
· Knowledge and experience with database technologies such as Oracle, SQL, and JDBC.
· Experience with JBoss/Tomcat or other web servers preferred.
· Experience at a global software or consulting firm is an asset.
· Logical approach and excellent problem-solving skills.
· Excellent interpersonal and communication skills.
· Must be able to work well both in a team environment and independently under minimal supervision.
· Ability and willingness to learn new technologies, on own initiative.
Founded in 2000 and headquartered in Austin, TX, E2open provides the largest and most comprehensive Supply Chain Operating Network, including a broad suite of collaborative supply chain solutions. E2open helps companies such as AkzoNobel, Campbell Soup, Cisco, Dell, Exostar, Lenovo, Kimberly-Clark, Seagate, Shell, Unilever and Vodafone better manage their supply chain operations.
We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Engineer will be responsible for delivering high quality Level 3 support to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should able to work independently with cross functional teams to troubleshoot and resolve complex problems.
Additionally, the applicant should have a pro-active mindset, continually trying to determine preventative measures, excellent knowledge of the customer’s solutions. There may be the requirement for shift work to cover different time zone and applicants must be flexible in this regard.
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