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Software Engineer - Support Jobs in Noida - ESQ Management Solutions India Pvt. Ltd.

Software Engineer - Support
ESQ Management Solutions India Pvt. Ltd.
Noida(Sector 62, Noida )
2 to 3+ yrs
300000 - 500000 Monthly
ESQ Management Solutions India Pvt. Ltd.
Last Date 18 Jun 2020
This Job is Expired

ESQ Management Solutions India Pvt. Ltd. - Job Details

Date of posting: 19 Apr 20

Job Description | Software Engineer

Onsite Technical Support

 

Description

The candidate shall serve as part of onsite technical support team deputed at customer’s premises in Mumbai. The position reports into Tech Lead – OTS @ the customer site.

Education

B.E/B. Tech/MCA/MSc/Graduate in Computer Science.

Experience

2-4 year.


Passport

Not Mandatory.

Required Skills

–      Must have hands on experience of MS SQL Server and Web Server [IIS/Tomcat]. Good experience of writing complex SQL queries [4/5 competency] and about Windows server environment.

–      Knowledge of .Net Framework, IIS Webserver, Java Scripts.

–      Experience of supporting software applications.

–      Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy.

–      Familiar with messaging standards.

–      Skilled in system maintenance, analysis and problem solving techniques.

Key Responsibilities

–      Take ownership of technical issues reported by the customer and seeing problem through to ensure resolution is done within SLA. Troubleshoot and do root-cause analysis of technical issues raised by the customer or by other team members.

–      Ensure all issues are properly logged and all required details/logs are captured.

–      Document troubleshooting and problem resolution steps and share it with L1 Support team.

–      Coordinate with L1 Support team @ ESQ Noida to resolve escalated issues as & when required.

–      Resolve escalated customer complaints without the need of team lead’s intervention.

–      Participate/conduct solution troubleshooting training to customers as and when required.

–      Demonstrate good communication skills while interacting with customers regarding queries related to software products under support.

–      Provide prompt and accurate feedback to customers.

–      Provide feedback obtained from customer/users to product team.

–      Assist in onsite testing from a user's point of view.

–      Update/Validate customer environment configurations and license keys deployment [periodically].

–      Take backup periodically and restore it on the test environment as & when requested by the customer.

–      Assist by updating knowledgebase in the Support Help desk system.

–      Maintain clear understanding of company's business, policies, processes, user requirements and technology. Adhere to the established processes in the organizations [ESQ and Customer].

Miscellaneous

–      A team player who is focused to maintain healthy relationship with customers as well as internal teams.

–      Excellent written and verbal communication skills.

–      Basic knowledge of ATM/POS Management applications, HP NonStop-BASE24 environment, payment switch application and Managed Services operations shall be an added advantage.

Shifts

–      Yes.

 

Job Summary

Job Type : Full Time
Job Category : IT/Software,Sales and Marketing
Hiring Process : Telephonic Interview
Who can apply : Experienced (2 to 3+ yrs)

About ESQ Management Solutions India Pvt. Ltd.

ESQ Management Solutions India Pvt. Ltd.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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