Software Specialist Support Jobs in Mumbai - EClinicalWorks
Job Description
Key Responsibilities & Accountabilities:
- Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
- Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
- Maintain the highest level of soft-skills and telephone etiquettes.
- Handle cases/schedules and escalations appropriately.
- Share the technical expertise, soft-skills and telephone etiquettes with the team.
- Share latest technical/process related inputs with the team.
- He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
- Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
- Follows & Promote the company culture, its vision & values
Job Particulars
Role it software engineer
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id340177
Job Category IT/Software
Locality Address
State Maharashtra
Country India
About Company
eClinicalWorks is a privately held leader in ambulatory clinical solutions. Its technology extends the use of Electronic Health Records beyond practice walls and creates community-wide records. eClinicalWorks has an established customer base of 125,000+ physicians and nurse practitioners, and 850,000+ users across all 50 states and 24 countries, with revenues for 2016 exceeding $440 million.
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