Software Support Engineer Job in Accrete Infosolution Technologies LLP at Ahmedabad, Gandhinagar

Responsibilities:

• Excellent technical & analytical skills. Sound knowledge of OOPS concepts.
• Sound knowledge/process of understanding/identifying problems/issues/requirements.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ability to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures.
•  Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue
• properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements:

• Proven work experience as an Installation and Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Familiarity with remote desktop applications and help desk software (eg. Anydesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco, CCNA/CCNP or similar technologies is a plus