Software Support Engineer Jobs in Pune - Cloud9 Technologies
Job Description
1. Initiating implementation process by collecting data information like item master, vendor master, customer master, and BOM from user to start the implementation
2. Understanding the manufacturing process of the company & client requirement before going to start implementation
3. Implementing different ERP modules and making them run successfully
4. Giving training to the user on all ERP modules
5. Working on post-implementation functional support to a client
6. Coordinating with the development team for changes/customization's in ERP
7, Diagnose & troubleshoot technical issues including ERP account set up & network configuration.
8. Talk client through a series of actions, either via Whats app chat, telephone or email, until they’ve solved technical issue.
9. Properly escalate the unresolved issue to appropriate internal teams (e.g. Software development).
10. Prioritize and manage several open issues at one time
Skill(s) required:
Technical skill - ASP.NET, M.S. SQL, Advance MS Excel & Word knowledge
Soft Skill - English Proficiency (Spoken), Prepare accurate & Timely reports, Maintain Healthy relationship with the team at the client end.
Who can apply:
Only those candidates can apply who:
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