Software Support Specialist Jobs in Bangalore - UWE InfoTech Pvt Ltd

HOT JOB

Software Support Specialist

UWE InfoTech Pvt Ltd

0 Years

18000 - 22000 Monthly

Expired

Posted: 18 Mar 22

Job Responsibilities for the role:

Perform software installations on client office devices;
Perform accurate and appropriate system configuration for the specific client;
Assist in testing of new and existing software;
Assess and identify client software needs;
Perform software upgrades and complete software installations;
Provide internal support for other customers/ employees requiring assistance;
Provide customer support to resolve their queries over the phone and in-person when needed;
Test, reproduce, research, document any software defects to be passed to development in the incident tracking software/email;
Assist customers with general application questions;
Remotely connect to customer workstations or servers to troubleshoot software related issues;
Document customer issues and resolutions in the incident tracking software;
Communicate with customers via telephone and email to resolve software issues.

Requirements:

Ability to manage concurrent tasks throughout a given work day Excellent communication skills, both verbal & written.
Knowledge and understanding of software development tools a plus;
Knowledgeable with Microsoft Office;
Knowledge of .NET framework (involving HTML, XSL, XML, and related technologies) preferred; flutter and SQL data base preferred;
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc;
Effective analytical ability, particularly in a technical environment;
Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues;
Excellent written and verbal communication skills;
Excellent interpersonal skills
BCA/MCA qualification.