Software Support Specialist Jobs in Bangalore - UWE InfoTech Pvt Ltd
Job Description
Job Responsibilities for the role:
Requirements:
- Perform software installations on client office devices;
- Perform accurate and appropriate system configuration for the specific client;
- Assist in testing of new and existing software;
- Assess and identify client software needs;
- Perform software upgrades and complete software installations;
- Provide internal support for other customers/ employees requiring assistance;
- Provide customer support to resolve their queries over the phone and in-person when needed;
- Test, reproduce, research, document any software defects to be passed to development in the incident tracking software/email;
- Assist customers with general application questions;
- Remotely connect to customer workstations or servers to troubleshoot software related issues;
- Document customer issues and resolutions in the incident tracking software;
- Communicate with customers via telephone and email to resolve software issues.
Requirements:
- Ability to manage concurrent tasks throughout a given work day Excellent communication skills, both verbal & written.
- Knowledge and understanding of software development tools a plus;
- Knowledgeable with Microsoft Office;
- Knowledge of .NET framework (involving HTML, XSL, XML, and related technologies) preferred; flutter and SQL data base preferred;
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc;
- Effective analytical ability, particularly in a technical environment;
- Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues;
- Excellent written and verbal communication skills;
- Excellent interpersonal skills
- BCA/MCA qualification.
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1395433
Job Category IT/Software
Locality Address Kalyan Nagar
State Karnataka
Country India
About Company
We are a Software services company developing and hosting proprietory products for different industry groups.
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