Software Technical Support Agent Jobs in Hyderabad

Software Technical Support Agent

Acuity Software Technologies

0 Years

Not disclosed

Expired

Posted: 16 Oct 19

Job Description

Job Title: Software Technical Support Agent

Industry: IT

Status: Open

Location: Hyderabad

Key Responsibilities:

Providing first-level support.
Using your accounting knowledge, to identify issue a customer is facing and resolving and providing relevant advice to them.
Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated.
Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database.
Discussion with development and QA teams to resolve technical issues
Documenting customer requests for modification of existing and new feature.
Liaising with Product Analysts and development team leads.

Essential Requirements :

Must have very good communication skills in English, both verbal and written.
Must have good computer skills and knowledge of Microsoft Windows OS
Must be very good in Microsoft Office – MS Word, MS Excel, etc.
Good knowledge of book-keeping, accounting and taxation.
Good understanding of various accounting software and its functions.
Ability to interpret tax calculations rules and perform tax calculations.
Good organizational, interpersonal and analytical skills.
Excellent telephone and customer handling skills.
Ability to handle stressful situations and deal professionally with irate customers.

Qualification: B.Com, CA.

Experience: 1 to 3 years

Job Particulars

Role it software engineer

Education Any Post Graduate, Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id727777

Job Category IT/Software

Locality Address

State Telangana

Country India

About Company

Acuity Software Technologies are Software Development Company focused on quality and timely delivery of Standard Business Applications, Vertical Market and Bespoke customised applications. From simple standalone software to development of software solutions that gives an edge to your business. Developing software with integration to third party accounting software, financial applications and Customer Relationship Management applications.

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