Software Technical Support Engineer - L1 Jobs in Bangalore - Micro Focus
Job Description
Software Technical Support Engineer - L1
Bangalore
Responsibilities:
- Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. . Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.
- Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work-arounds Works with team members, delivery centers, and other the company organizations to resolve unusually complex or cross-technology incidents
- Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer.
- Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Solution Design: Understands the company solutions set and applies these solutions to meet customer needs within area of responsibility.
- Quality: Provide continual improvement recommendations/direction setting and advice within work team.
- Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.
- Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.
- Teamwork: Work as part of a team, which may be virtual, global, and/or multi functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
- Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Mentor less-experienced team members on specific areas within their technical authority.
- Capacity and Performance: Analyzes service performance data involving response time, output, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Business Continuity Responsible for executing recovery actions.
Education and Experience Required:
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level or intermediate-level certification(s) in work field.
- Typically 2-5 years of relevant experience .
- Knowledge and Skills:
Typical skills include:
- Understanding of applications technology in direct responsibility.
- ITIL Foundation Certified.
- (developing) General understanding of related technologies.
- Customer Service.
- (developing) Customer/Vendor Management.
- (developing) Business Analysis.
- (developing) General Financial Management.
- Good communications skills.
Job Particulars
Role it software engineer
Education BE/B.Tech
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id810268
Job Category IT/Software , 1 to 3 Yr Exp
Locality Address
State Karnataka
Country India
About Company
At Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.
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