Software Technical Support Jobs in Bangalore - EXzaTech Consulting And Services Pvt.Ltd
Job Description
professional customer service to all customers. This vital position requires an action-oriented,
flexible problem-solver who will assist customer’s software problems. Tech Support
communicate with customers primarily through mail, chat and phone and utilize a variety of
software tools to navigate customer accounts, research and review policies and communicate
effective solutions in a fast-paced environment.
Knowledge & Skills Required
Communication Skills:
• Excellent communication skills in Kannada and English is must (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers
present
• Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
• Working knowledge of computer systems is mandatory.
Customer Focus:• Excellent customer service skills, including maintaining focus on the customer issue in a
fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when
necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and
events
• Ability to work overtime as required by business.
Problem Solving Skills:
• Training shall be provided on required software’s for support aspects
• Effective problem solving skills including decision making, time management and
immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet
business need
• Ability to maintain composure in highly escalated situations
• The candidate must be a quick learner with ability to learn on the job.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent
customer service
Job Particulars
About Company
eXzaTech Consulting And Services Pvt.Ltd.
IT lately is more into recognizing what new in the technology that increases the popularity of the product/services given to the customer, paying off to the business. A well-established, one size fits all, solution is what Enterprises looking for. Enterprises inclined towards virtualisation, mobile force working to keep data stored as it eases stress of managing employees, and administrative activities.
Focused on Business-Critical IT Solutions & Services in Data & Information Management, Infrastructure Solutions, Information Security, Virtualisation & Cloud Solutions, and IT Modernization with IOT services.
Our customers reap benefits with cost optimization as we employ an adaptive business model to automate IT operations management, and gain insight across physical, cloud, and virtual infrastructure.
eXzaTech is the preferred choice of customers as we provide flexible cloud infrastructure to their vast ecosystem. We also manage, connect and secure applications across clouds accelerating Work space, and Digital Transformation.
