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Spanish Helpdesk Associate/ Sr Associate Jobs in Noida - NTT DATA Services

CW
Spanish Helpdesk Associate/ Sr Associate
NTT DATA Services
Other Graduate
0.6 yrs
NTT DATA Services
Last Date 01 Dec 2020
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NTT DATA Services - Job Details

Date of posting: 03 Oct 20
NTT DATA Services currently seeks a “HELPDESK ASSOCIATE / HELPDESK SENIOR ASSOCIATE”- Spanish Language to join our team in “Noida/ Bangalore.”

Role Responsibilities
  • Provides L1/ L2 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Activities include recognition, research, isolation, resolution, and follow-up steps.
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
  • Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills
Required Skills
  • Qualification: Graduate
  • At least 6 Months plus of experience in a technical support role.
  • Good hold on spanish language ( Writing + Speaking)
  • Must be B2 Level certified in spanish language
  • Good Communication Skills.
  • Rotational shifts (24*7).
  • Basic Technical TS skills.
Shift Information

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends based on business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp−2−corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 yrs)

About NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Spanish Helpdesk Associate/ Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP),India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry- leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
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