Sr. Associate - Service Engineering Jobs in Chennai - Tata Communications

Job Description

Job Family Descriptor

Responsible for all aspects of engineering activities and personnel within the Network and Services team related to Voice, Mobile and Video services activities with the objective of providing efficient, cost effective and differentiated network services and solution offered to customers and ensuring all engineering projects, initiatives, and processes under purview are in conformance with organization-s policies, procedures, budgets and objectives. The team identifies key engineering initiatives based on customer requirements, network requirements, new applications and services and assesses the technical/infrastructure feasibility with the products team. Also responsible for product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems for performance andcapacity management. Evaluate vendors for outsourcing requirements.

Define resolution mechanism to prevent recurrence of escalations. Discuss requirements with Product groups, in conjunction with Sales teams, for complex requirements and provide inputs around feasibility of solution and solution alternatives. The function engages with regulatory bodies like TRAI to monitor and discuss compliances and requirements for existing and new services. Review utilization and capacity trends along with sales forecast and evaluate and plan network augmentation projects. Assess capital investment on infrastructure required and share CAPEX for approval with BU and FPA. Review results of audit conducted by team on health of network and plan corrective action plans to improve network efficiency.

Level Descriptor

Develop engineering plans for implementation, configuration and roll-out. Conduct testing of design and report issues encountered during testing to the supervisor. May lead important projects as a team leader or individual contributor that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. 

Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

May lead/manage small teams for small projects. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. 

Able to identify problems and significantly improve, change or adapt existing methods and techniques.

Education : Engineer Experience : 3 - 5 years

Purpose - Broad objective of the role

Operating Network - Key External