Sr. Associates-Customer Service Jobs in Bangalore - Dell

Sr. Associates-Customer Service
Any Graduate
Last Date 22 Apr 2017

Dell - Job Details

Date of posting: 14 Apr 17

Designation: Sr. Associates - Customer Service


  • As a Sr. Associate, scope of the job is to provide high level of customer experience by supporting these customers and Sales on order status, missing wrong damage, customer returns and customer escalation issues. This involves working closely with the various departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support, Finance etc. internally. Work very closely with the Account managers of REL Sales segments and ensure highest level of Customer experience and Retention scores.


  • Recent graduates; candidates passed out in 2016 (No backlogs) 
  • Excellent communication skills
  • Willingness to work in Customer care & flexible around work timings (India & ANZ time zones)
  • Communicating in Hindi preferred
  • Right attitude & willingness to learn

Role & Responsibilities:

  • Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
  • Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
  • Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
  • Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
  • To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
  • To verify and investigate into customer's complaints and drive for resolution within specified time frames
  • Prepare daily/weekly performance reports
  • Fully responsible for Customer Satisfaction and feedback for improvement.

Work timings: India & ANZ

Work location: Domlur, Bangalore

Salary: Best as per industry standard

Hiring Process : Face to Face Interview

About Dell

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Dell recruiting Sr. Associates-Customer Service fresher’s in Bangalore. The Dell vacancies for Sr. Associates-Customer Service is filled through Face to Face Interview etc.
Dell jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Sr. Associates-Customer Service should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Dell recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Dell and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Dell and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.