Sr Customer Care Executive Jobs in Gurgaon,Mumbai,Delhi - Votiko

Sr Customer Care Executive
Votiko
Expired
Posted: 05 Apr 22
Job Description
We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights.
You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.
Responsibilities:-
- Work closely with the team, motivating and coaching them
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Team management experience:-
- Coaching and communication skills
- Minimum of 1 years’ experience within a contact center environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking.
Location: Surat
Salary: ₹15,000 to - ₹35,000 /month
Experience :- 1 year to 4 Year as a Team Leader/Supervisor
Working Days- Monday to Saturday
Job Particulars
Role bpo telecaller
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (1 to 3+ Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1462336
Job Category Diploma , BPO , 1 to 3 Yr Exp , Work from Home
Locality Address Alaknanda , Moti Nagar , Sector 21, Gurgaon , Grant Road , Mumbai-Others
State Haryana, Maharashtra, Delhi
Country India
About Company
Votiko
Jobs By Location
Delhi
Gurgaon
Mumbai
Noida
Kolkata
Ahmedabad
Chennai
Bangalore
Hyderabad
Pune
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less