Sr Customer Care Executive Job in Votiko at Alaknanda, Moti Nagar, Sector 21, Gurgaon, Delhi, Gurgaon, Mumbai

You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.

Responsibilities:-

- Work closely with the team, motivating and coaching them

- Ensure training and development plans are maintained for all team members

- Manage the fair and consistent application of performance management and disciplinary measures as necessary.

- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction 

Team management experience:-

- Coaching and communication skills

- Minimum of 1 years’ experience within a contact center environment as a Team Manager

- Experience within customer services

- Excellent leadership and communication skills

- Strong coaching and people-development skills through call listening, quality feedback, etc.

- Ability to deal with demanding customers and escalations

- Energetic and motivating individual

- Creative thinking.

Location: Surat

Salary: ₹15,000 to - ₹35,000 /month

Experience :- 1 year to 4 Year as a Team Leader/Supervisor  

Working Days- Monday to Saturday