Sr. Customer Support Associate Jobs in Mumbai - Equinox

Sr. Customer Support Associate
Last Date 19 Jun 2018

Equinox - Job Details

Date of posting: 20 Apr 18

  • Work on providing new sales opportunities through inbound lead generation through website traffic.
  • Deal with wide range of queries related to Product-Technical Service.
  • Establish and maintain effective work procedures.
  • Review and ensure processes are in compliance with internal policies and external regulations. 
  • Respond to escalated issues regarding performance and quality.
  • Have proper chat etiquette, including using client verbiage and positive positioning ability to speak and type clearly and accurately.
  • Should maintain stable performance under pressure or opposition (such as time pressure, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.
  • Willingness to co-operate with others and work to the greater good.
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Generate Leads and achieve monthly/quarterly targets.
  • Research visitor business profile, identify requirements which match with client services and generate interest.
  • Speak to prospects about a product/service’s different features, and answer any questions they might have.
  • Need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.

Hiring Process : Written-test, Face to Face Interview

About Equinox

Your Success – Guaranteed! For online sales and marketing consulting solutions that are guaranteed, more business owners are choosing Equinox Lifecycle Marketing over any other business consulting firm period. We are the only firm of our kind that works laterally with our clients every step of the way to ensure their particular market niche needs are met while upholding our high standards of professional excellence. If you want to be a market leader in your niche with the proven sales to back it up, let Equinox Lifecycle Marketing show you what we can do for your business today. The Solutions You Need With offices in Phoenix, Arizona and Mumbai, India and serving the global online sales community, Equinox Lifecycle Marketing was founded under the principle of offering our clients real-world solutions to all of their online business needs. We are not a sales and marketing company, instead, we offer the advice, support and consultation our clients need to help them build the online business of their dreams while encouraged sustainability through lead generation and positive business growth. Our team of experienced professionals strive to provide a higher level of service and support that our clients just can’t get anywhere else. We have the ability to customize our consultancy services to offer as much support as needed to ensure the continued success of their businesses and give our clients a better return on their investment. Equinox Lifecycle Marketing offers the best value combined with the support of our creative minds to create a solution that suits your needs and the needs of your business. Our Philosophy We believe that a company’s online market presence is an essential part of their overall sales and marketing strategies and our focus is to help the brand owners find the most effective solution to meet those needs. If effective direct lead generation and an increase in profits are important to your company, trust the experts at Equinox Lifecycle Marketing; we are standing by to serve your needs today. Connect With Us To learn more about Equinox Lifecycle Marketing and our world-class direct online business consulting services, contact us today and let one of our friendly, knowledgeable representatives assist you and answer any questions you might have.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Equinox recruiting Sr. Customer Support Associate Experienced(2 to 3+ Years) candidates in Mumbai. The Equinox vacancies for Sr. Customer Support Associate is filled through Written-test, Face to Face Interview etc.
Equinox jobs for Experienced(2 to 3+ Years) candidates are very common in nature as the company recruits a lot of Experienced(2 to 3+ Years) candidates every year based on the skills -International BPO, Voice Support. The candidates with 12th Pass (HSE), 10th Pass (SSC), BSc, Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(2 to 3+ Years) candidates applying for Sr. Customer Support Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Equinox recruitment, Experienced(2 to 3+ Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Equinox and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Equinox and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.