Sr. Exe - Social Media Jobs in Delhi - SpiceJet Limited
Sr. Exe - Social Media
Job Description
SpiceJet invites energetic and enthusiastic candidates to join them !
We are conducting walk-in interviews for the position of Senior Executive in our Customer Experience Department on 19th - 20th Mar'20 from 10:00 am Till 12:00 noon (Thursday - Friday)
Designation: Senior Executive - Social Media
Location: Gurugram
Educational Qualification: Graduate (Any Stream)
Experience : 4 - 6 Years
* Raise issues to the concerned teams and follow up for resolutions
* Proactively and continuously keep the customer and stakeholders informed about the status of the problem
* High level of individual discretion to ensure customer satisfaction and business success
* Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
* Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
* Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Requirements:
* Good command over English Language, ability to effectively communicate information in written format
* Customer service experience of at least one year
* Working knowledge of platforms like Facebook, Twitter and other modes
* Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
* Should be smart, witty and innovative writing skills* Willing to work in shift 24*7 shift.
Benefits - Free Cab Services
Dress Code - Formals
It has come to our notice that certain miscreants are illegally representing themselves as employees/ associates/ agents/ consultants of Spice Jet, and using its name to make employment offers for consideration.
The General Public is hereby cautioned and advised that Spice Jet Ltd. has not authorized any Person, Agent or Agency to take interviews, offer employment or issue offer/ employment letter for and on behalf of Spice Jet Ltd.
Any person approaching such unscrupulous person(s) for job/employment with Spice Jet Ltd. for consideration shall do so at their own risk, cost and consequences. Spice Jet will not accept liability in any circumstances for any loss and/or damage resulting from these unauthorized offer(s) or advertisement(s). Spice Jet will also take such legal action as may be deemed appropriate against such unauthorized advertisements / persons.
Perks and Benefits
Best in the industry- UG : Any Graduate in Any Specialization, Graduation Not Required
- PG : Post Graduation Not Required, Any Postgraduate in Any Specialization
- Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required
Job Particulars
About Company
