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Sr.Process Executive-Tech Support Jobs in Hyderabad - Cognizant

Sr.Process Executive-Tech Support
Cognizant
1 to 2 Years
Sr.Process Executive-Tech Support Jobs in Hyderabad - Cognizant
Last Date 30 Jul 2019
This Job is Expired

Cognizant - Job Details

Date of posting: 31 May 19
Qualification: Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo)

Responsibility:
Stakeholder/Business Management:
  • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.
  • Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.

Web: Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT

Customer Relationship Management: Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

For Voice processes Only:
  • Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
  • Connect with the customer & provide highest level of customer satisfaction
  • Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
  • Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
  • Process Executives are expected to call back on time.

Process Improvements and Adherence:
  • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • Ensure process guidelines are followed and met as documented.
  • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:
  • Receive tickets/work on issues related to respective process.
  • Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

For Voice Processes Only:
  • Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
  • Make outbound calls to follow up / confirm resolution.

People / Team:
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.

Shift: Day Job

Experience: 1 to 2 Years

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 2 Years)

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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English Speaking, Hindi Speaking

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Cognizant recruiting Sr.Process Executive-Tech Support Experienced(1 to 2 Years) candidates candidates nearby Hyderabad.Cognizant vacancies for Sr.Process Executive-Tech Support is recruited through Written-test, Face to Face Interview etc.
Cognizant Company recruits a lot of Experienced(1 to 2 Years) candidates candidates every year based on the skills English Speaking, Hindi Speaking. The candidates with MCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Sr.Process Executive-Tech Support position in Cognizant. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Cognizant recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Cognizant and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Cognizant and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Cognizant and near your city and get a secured career.