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Sr. Service Exec.-Service Desk Jobs in Bangalore - Microland Limited

Sr. Service Exec.-Service Desk
Microland Limited
Any Graduate, Any Post Graduate
0 to 3 Years
Microland Limited
Last Date 07 Jan 2020
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Microland Limited - Job Details

Date of posting: 08 Nov 19
Sr. Service Exec.-Service Desk

Bengaluru

0 - 3 years of experience

Job Description :

1. Troubleshooting: Analyze problems with the service and resolve the issues. Gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs),printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request).

2. Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. 
Updating KB and CMDB whenever there is a need. 

Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.

3. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift  engineer (Shift Handover Report),Following the various Escalation Matrix (Vendor , Internal and Customer defined),Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Pow

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Microland Limited

Microland is a Digital Accelerator.  It provides enterprises the means to adopt and consume NextGen technologies in their quest for digital transformation.  Incorporated in 1989 and headquartered in Bangalore, India, Microland has more than 4,200 professionals across its offices and delivery centers in Asia, Australia, Europe, Middle East and North America.
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Microland Limited recruiting Sr. Service Exec.-Service Desk Experienced(0 to 3 Years) candidates candidates nearby Bangalore.Microland Limited vacancies for Sr. Service Exec.-Service Desk is recruited through Written-test, Face to Face Interview etc.
Microland Limited Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for Sr. Service Exec.-Service Desk position in Microland Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Microland Limited recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Microland Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Microland Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Microland Limited and near your city and get a secured career.