Sr Systems Engineer Jobs in Mumbai - Bank of America

Sr Systems Engineer
Bank of America
Any Graduate
3+ Years
Sr Systems Engineer Jobs in Mumbai - Bank of America
Last Date 08 Jun 2020
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Bank of America - Job Details

Date of posting: 09 Apr 20
Sr Systems Engineer
Mumbai, India

Responsibilities :

  • Candidate with 3+years of in-depth, hands-on experience working with large scale incident management skills
  • Provide technical assistance and support for clients and partners via call, chat and web
  • Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner
  • Demonstrate technical understanding of the products and services in our support catalog
  • Develop and maintain positive relationships with clients always focusing on their satisfaction
  • Identify opportunities for continuous improvements to product, processes or procedures and raising them for action
  • Take a proactive approach to increase productivity and efficiency for our clients via various initiatives
  • When identifying gaps in knowledge, proactively route updates and amendments to the Service Enablement team
  • Demonstrate support of the Technology evolution by providing ideas, inputs and supporting project activities
  • Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
  • Escalate issues and involve an Expert Support Specialist or Team Leaders whenever required in order to solve problems as quick as possible
  • Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience.
  • The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.
  • Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.

Education : Any Bachelors degree with Technical knowledge/Bachelor's degree in a technology

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Experienced (3+ Years)

About Bank of America

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Business Services in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Bank of America recruiting Sr Systems Engineer Experienced(3+ Years) candidates candidates nearby Mumbai.Bank of America vacancies for Sr Systems Engineer is recruited through Written-test, Face to Face Interview etc.
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