Support Engineer - Integration and Support Jobs in Gurgaon - Delhivery Pvt. Ltd.
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Job Description
Support Engineer - Integration and Support
Responsibility :
- Resolve client/customer issues, and data requests within the SLA.
- Design & manage different scripts.
- Generate reports based on request from client and internal stakeholders
- Provide support to clients (Internal/External) on call/emails directly and providing resolution and steps.
- Drive RCA of recurring issues and automate manual tasks
- Co-ordinate with system and software releases with development team
- Manage the gaps in Implementation or risk assessment.
- Troubleshoot areas of performance and identifies effective solutions to resolve issues both immediate and for the long term.
- Provide service to an international user community.
Qualifications :
- 2-5 years hands on experience supporting applications built in Python/Java
- B.E/B.Tech/M.E/M.Tech/MCA (from reputed institutes)
- Good experience with any scripting languages.
- Good experience in writing queries to extract data from Postgres, MongoDB
- Experience with RestAPI, JSON
- Experience on Google/AWS/Azure or any other cloud infrastructure.
- Good understanding of SDLC life cycle and Agile methodologies.
- Experience with any of the ticketing tool (preferably JIRA)
Job Particulars
Role engineer core non it
Who can apply Experienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id646696
Job Category Core Technical
Locality Address
State Haryana
Country India
About Company
Delhivery’s aim is to build the operating system for commerce in India. We provide parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services to over 4000 customers including all of India’s largest e-commerce companies and leading enterprises. Our supply chain platform and logistics operations bring flexibility, breadth, efficiency and innovation to our customers’ supply chain and logistics operations. Our operations, infrastructure and technology enable our customers to transact with us and our partners at the lowest costs.
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