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Support Engineer Jobs in Bangalore - Microsoft

Support Engineer
Microsoft
Any Graduate
Microsoft
Last Date 15 Jun 2020
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Microsoft - Job Details

Date of posting: 16 Apr 20
Support Engineer
Bangalore, Karnataka, India
Job number 731493

Responsibilities :

  • Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
  • Be flexible to work in different shifts.
  • Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
  • Acquire & coordinate resources from other groups as needed to resolve customer issues.
  • Manage hot issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.
  • Share knowledge with other engineers and develop customer solutions efficiently.
  • Communicate technically complex information with Microsoft’s developer customers via telephone, written correspondence, and electronic services.
  • Continually learn technologies and develop deep expertise in Microsoft products.  Apply that knowledge to real-world programming problems.
  • Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
  • Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
  • Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
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Microsoft recruiting Support Engineer candidates nearby Bangalore.Microsoft vacancies for Support Engineer is recruited through Written-test, Face to Face Interview etc.
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