Support Engineer Job in Microsoft at Bangalore

Support Engineer

Microsoft

0 Years

Not disclosed

Expired

Posted: 22 Apr 20

Job Description

Support Engineer

Bangalore, Karnataka, India

Job number783640

Responsibilities

• Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as

needed.

• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

• Act internally as a customer advocate.

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Job Particulars

Role others

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id917360

Job Category Others

Locality Address

State Karnataka

Country India

About Company

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.

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