Job Description
Support Engineer
Bangalore, Karnataka, India
Job number783635
Responsibilities
• Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as
needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id917361
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
Jobs By Location
Bangalore
Ahmedabad
Noida
Gurgaon
Delhi
Mumbai
Hyderabad
Kolkata
Pune
Chennai
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
