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Support Engineer Jobs in Bangalore - Powerschool

PM
Support Engineer
Powerschool
BE/B.Tech(CSE, EEE, ECE, IT)
2017 - 2018
Support Engineer Jobs in Bangalore - Powerschool
Last Date 30 Nov 2018

Powerschool - Job Details

Date of posting: 15 Nov 18
Eligibility :
  • BE/ B.Tech (CS/IT/IS/EEE/ECE) from 2017 - 2018 with 50% and above throughout academics.
Job purpose :
  • This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. 
  • This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. 
  • This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. 
  • This position will interact with customers via telephone and written internet based communication. 

Duties and Responsibilities :
  • Essential duties and responsibilities include the following. 
  • Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Deliver professional, courteous, and timely communication to customers
  • Diagnose and troubleshoot issues to resolve or escalate cases
  • Document and track cases using CRM tool
  • Collaborate with peers and colleagues to best serve needs of customers
  • Stay current on all key support topics, including product knowledge and required technical and customer support skills
  • Meet and exceed all expectations and established benchmarks
  • All other duties as assigned

Qualifications :
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Qualifications include:
  • Proficient in Microsoft Office suite
  • Salesforce and/or prior CRM experience preferred
  • Strong technical aptitude
  • Strong time management skills
  • Strong verbal and written communication skills
  • Exemplary customer service and conflict resolution skills
  • Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
  • Ability to maintain positive attitude and foster a collaborative and unified work environment
  • Associate’s degree or equivalent work experience
  • Willing to work in Shifts and in 24X7 work environment
Job Location: Bangalore

Note : The above jobs include rotational shifts.

Salary : 6 LPA (Including shift allowances) + cab facility + other benefits

Note : This recruitment drive is conducted by Freshersworld. Candidates who would try to call the company or send their resumes directly to them would not be entertained in the recruitment process. Contact Freshersworld (support@freshersworld.com) in case of any inquiry.

Job Summary

Job Type : Full Time
Job Category : IT/Software,Dream Jobs/5 lpa,Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Powerschool

PowerSchool, the nation's leading student information system provider to public, charter and independent K-12 schools, seeks motivated candidates to fill our Project Manager role in Product Deployment– a unique position wherein you are required to combine technical skills, client relations skills, and project management skills to provide assistance to our multi-office Registration team and the clients we serve.

PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry’s first Unified Classroom experience with best -in-class, secure, and compliant online solutions, including registration and school choice, student information systems, learning management and classroom collaboration, assessment, analytics, and special education management. We empower teachers and drive student growth through innovative digital classroom capabilities, and we engage families through real-time communications across any device.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Powerschool recruiting Support Engineer candidates nearby Bangalore.Powerschool vacancies for Support Engineer is recruited through Written-test, Face to Face Interview etc.
Powerschool Company recruits a lot of candidates every year based on the skills . The candidates with BE/B.Tech(CSE, EEE, ECE, IT) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Support Engineer position in Powerschool. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Powerschool recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Powerschool and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Powerschool and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Powerschool and near your city and get a secured career.