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Support Engineer Jobs in Bangalore - Simplotel

Support Engineer

Simplotel
Expired

Posted: 04 May 18

Job Description

Eligibility:
  • BE/ B.Tech (EEE, IS/IT, ECE),MCA, MBA, BBM, B.Com,  from 2017 batch
Job Description:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems of our customers.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities:

  • Diagnose and troubleshoot technical issues.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals
Skills:
  • Proven work experience as a Technical Support Engineer.
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Should hold a degree in a relevant field, like Computer Science, IT or Software Engineer

Salary : INR 3 - 3.5 LPA

Location : Bangalore

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id417071
Locality Address
Country India

About Company

Simplotel is a Hotel Technology company offering Software-as- a-Service (SaaS) to help hotels drive more bookings through all their channels – Website, Online and Offline. The name Simplotel is derived from a combination Simple and Hotel. As the name suggests, our mission is to simplify the lives of hoteliers. Simplotel was founded in August of 2013 and is headquartered out of India’s Silicon Valley - Bangalore. We are proud to have MakeMyTrip, India’s largest OTA, as an investor in our company.
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