Support Engineer Job in Microsoft at Hyderabad

Support Engineer

Microsoft

0 Years

Not disclosed

Expired

Posted: 20 Apr 20

Job Description

Support Engineer

Hyderabad, Telangana, India

Responsibilities :

Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.
As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
Responsible for managing the relationship with these customers and thoroughly documenting their cases.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

Job Particulars

Role others

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id916559

Job Category Others

Locality Address

State Telangana

Country India

About Company

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.

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