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Support Engineer Jobs in Hyderabad - Microsoft Corporation

CW
Support Engineer
Microsoft Corporation
Other Course, BE/B.Tech
0 to 3 yrs
Microsoft Corporation
Last Date 15 Jan 2021
This Job is Expired

Microsoft Corporation - Job Details

Date of posting: 19 Nov 20
Responsibilities
  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  • Act internally as a customer advocate.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Required

Qualifications
  • Up to 5 years' experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
  • Up to 3 years' customer facing support experience.
  • Up to 3 years' experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration.
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Experience in one or more of these areas desirable.
  • Experience with Linux or Mac administration.
  • Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).
Language Qualification

English Language: fluent in reading, writing and speaking.
  • System Centre Endpoint Protection
  • Azure Antimalware
  • Windows Defender
  • Windows Defender Advance Threat Protection
  • Windows Defender Exploit Guard*
  • Microsoft Defender ATP for Mac*
  • Microsoft Threat and Vulnerability Mgmt (TIMNA)*
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Microsoft Corporation

Microsoft Corporation
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Microsoft Corporation recruiting Support Engineer Experienced(0 to 3 yrs) candidates candidates nearby Hyderabad.Microsoft Corporation vacancies for Support Engineer is recruited through Written-test, Face to Face Interview etc.
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