Support Engineer Jobs in Hyderabad - Microsoft Corporation

Support Engineer

Microsoft Corporation

0 to 3 Years

Not disclosed

Expired

Posted: 19 Nov 20

Job Description

Responsibilities

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
Act internally as a customer advocate.
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Required

Qualifications

Up to 5 years' experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
Up to 3 years' customer facing support experience.
Up to 3 years' experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration.
Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable.

Experience with Linux or Mac administration.
Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Language Qualification

English Language: fluent in reading, writing and speaking.

System Centre Endpoint Protection
Azure Antimalware
Windows Defender
Windows Defender Advance Threat Protection
Windows Defender Exploit Guard*
Microsoft Defender ATP for Mac*
Microsoft Threat and Vulnerability Mgmt (TIMNA)*

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.