SUPPORT ENGINEER Jobs in Pune - Pitney Bowes

SUPPORT ENGINEER

Pitney Bowes

0 to 3 Years

Not disclosed

Expired

Posted: 26 Jul 20

Job Description

Impact As a Support Engineer, you will be part of our Technical Operations (TechOps) team that supports and maintains mission critical enterprise applications. You will be involved in ensuring the availability of the Products and the infrastructure on which they are hosted.

You will have access to various monitoring and troubleshooting tools that you would be using to do an investigation and resolve issues. You would also be responsible for doing a Root Cause Analysis and take necessary Corrective Actions to prevent reoccurrence of issues. The Job

This role is very similar to a DevOps role, and you will own the production, test and staging environments

You will design and implement monitoring solutions using advanced tools like SumoLogic, AppDynamics, Splunk, Cloudwatch

Execute technical operations including Monitoring, Automation, Network, Cloud, Security, Release Management, Reliability Engineering

Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability

Organize and facilitate outage event management activities including outage status communication, problem determination activities and root cause analysis

Capture and reporting of application availability metrics

Coordinating, planning and performing application deployments

Development of automated application deployment scripts

Work closely with Engineering & Product teams to be aligned with Business

Demonstrate Ownership and accountability

Demonstrate leadership and drive the team to achieve goals

Ability to work as a team and individually for troubleshooting/investigating problems

Ability to coordinate with Infrastructure support teams and get things done

Ready for onsite travel for knowledge transfer or related activities. Qualifications & Skills required

This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Pitney Bowes product hosting solutions leverage multiple technologies in complex data center and cloud environments that support multi-tiered high-availability applications. The role requires a talented self-directed individual with a strong work ethic and the following skills:

Graduate or Postgraduate (preferably in computer science or related course)

2-4 years relevant experience in Product/Application Support L2 level

Excellent communication & leadership skills

Willing to work in a 24*5 profile with weekend on-call support

Platforms – Linux and Windows

Extensive experience working on technologies such as IIS & Jboss

Experience with monitoring tools such as, AppDynamics, SumoLogic

Experience with Amazon Web Services (VPC, Subnets, Route tables, Virtual Gateway, Network ACLs, EC2, Elastic beanstalk, Elastic Container Service, Lambda, Security Groups, Cloudwatch,S3,Glacier,Route 53,Systems manager, Cloudformation or Terraform)

Good understanding of Virtualization, Cloud Computing

Knowledge of writing scripts, any scripting language would be preferred

Hands on knowledge of tools such as Jenkins, Ansibel, DeployIT

Hands-on experience with MSSQL and MySQL databases

Good networking skills (Load Balancers, Firewalls, Clusters etc.) The Team Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.

Helping clients achieve their greatest commerce potential are Pitney Bowes' 16,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500.