Support Engineer Jobs Opening in GLOBAL ONE TECHNOLOGIES PRIVATE LIMITED at Vikhroli, Mumbai

Support Engineer

Job Description:

·      Providing customers with IT support via desktop solutions, chat functions, emails, and calls.

·      Assisting customers with Installation of VC Codec, Camera and other devices.

·      Ensuring optimal application functionality by configuring networks.

·      Troubleshooting IT issues by asking customers targeted questions.

·      Providing customers with step-by-step guidance to resolve technical problems.

·      Following up on technical queries and providing prompt feedback.

·      Prioritizing customer queries and escalating serious technical issues to the VC development team/Managers.

·      Documenting error reports and monitoring performance metrics.

·      Relaying VC application functionality feedback from customers to VC  development

·      Compiling IT instruction manuals and useful IT support resources.

·      Preparing call reports & taking sign off from customers for calls attended.

Requirement: We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with Video Conferencing application, installations of VC Codec, resolving queries via desktop support solutions, and escalating serious issues to the software development team.

To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.

Industry: Information Technology

Experience: 3 to 5 years.

Qualification: Engineering Graduate/Diploma, knowledge of Video Conferencing would be added advantage. Other Graduates with experience in VC/Networking /CCTV Industry can also apply.

1. What are the job requirements to apply for this Support Engineer job position?
   
   • Ans: A candidate must have a minimum of 3 to 3+ year experience as an Support Engineer


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, BE/B.Tech, BSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Support Engineer is a Full Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Support Engineer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Support Engineer position?
   
   • Ans: There are immediate 1 job openings for Support Engineer in our Organisation.