Support Escalation Engineer Jobs in Bangalore

Support Escalation Engineer

Microsoft

0 Years

Not disclosed

Expired

Posted: 16 Apr 20

Job Description

Support Escalation Engineer

Bangalore, Karnataka, India

Job number 784013

Qualifications

SOFT SKILLS

• Leadership - Handle technically challenging and politically sensitive customer situations and passionately advocate on behalf customers

• Self-Starter - Must thrive in ambiguous situations

• Strong communications skills – Excellent spoken and written English communication skills

• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status in a way the customer understands; and inspire confidence in new Microsoft features

• Cross-team collaboration

• Logical and Critical thinking

• Passion for technology and customers

TECHNICAL SKILLS

• Understanding of cloud vs. on-premises computing. Familiarity with fundamentals of cloud computing.

• Demonstrable mature troubleshooting skills.

• Achieve operational precision:

• Adhere to published queue or call back schedule and be available for different shifts, as necessary.

• Use appropriate documentation and utilization and / or labor tracking methods to account for time.

• Manage and prioritize your workload while keeping team members and management appropriately informed.

• Participate in ad-hoc projects per management request or business need.

Linux OSS

• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)

• Experience administering Linux (boot process, file systems, network device and protocol configuration)

• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Operating System/Virtualization

• Familiarity with security and OS Internals concepts

• Understanding of Virtualization concepts and virtual system administration

• Cloud experience strongly preferred

Networking

• Solid networking experience including industry certifications preferred but not required

EXPERIENCE

• 3 years of support or equivalent experience including a customer-facing or customer support role

EDUCATION/CERTIFICATION

• B.S. degree in Computer Science or equivalent experience

Job Particulars

Role others

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id915898

Job Category Others

Locality Address

State Karnataka

Country India

About Company

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.

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