Support Escalation Engineer Jobs in Bangalore - Microsoft

Support Escalation Engineer
Any Graduate
Last Date 15 Jun 2020
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Microsoft - Job Details

Date of posting: 16 Apr 20
Support Escalation Engineer
Bangalore, Karnataka, India
Job number 784013

• Leadership - Handle technically challenging and politically sensitive customer situations and passionately advocate on behalf customers
• Self-Starter - Must thrive in ambiguous situations
• Strong communications skills – Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status in a way the customer understands; and inspire confidence in new Microsoft features
• Cross-team collaboration
• Logical and Critical thinking
• Passion for technology and customers
• Understanding of cloud vs. on-premises computing. Familiarity with fundamentals of cloud computing.
• Demonstrable mature troubleshooting skills.
• Achieve operational precision:
• Adhere to published queue or call back schedule and be available for different shifts, as necessary.
• Use appropriate documentation and utilization and / or labor tracking methods to account for time.
• Manage and prioritize your workload while keeping team members and management appropriately informed.
• Participate in ad-hoc projects per management request or business need.
Linux OSS
• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
• Experience administering Linux (boot process, file systems, network device and protocol configuration)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Operating System/Virtualization
• Familiarity with security and OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration
• Cloud experience strongly preferred
•  Solid networking experience including industry certifications preferred but not required
• 3 years of support or equivalent experience including a customer-facing or customer support role
• B.S. degree in Computer Science or equivalent experience

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
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Microsoft recruiting Support Escalation Engineer candidates nearby Bangalore.Microsoft vacancies for Support Escalation Engineer is recruited through Written-test, Face to Face Interview etc.
Microsoft Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for Support Escalation Engineer position in Microsoft. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Microsoft recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Microsoft and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Microsoft and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Microsoft and near your city and get a secured career.