Support Escalation Engineer
Bangalore, Karnataka, India
Job number813840
Qualifications
• Good understanding of voice gateways/PBX
• Understanding of voice codecs eg G.711, G.729
• Good with SIP, RTP, HTTP protocols.
• Fair understanding of Lync/Skype for business server roles (Front end, Director, Mediation, Reverse Proxy..)
• Understanding and troubleshooting knowledge on TCP/TLS protocols
• Proven knowledge and experience with the deployment of supporting technologies Exchange, Active Directory, SQL
• Initiative to develop expertise on new technologies beyond the provided training.
• Solid understanding of client/server, networking, and Internet technologies fundamentals
• Working experience in SfB Online and/or SfB onprem/Lync
• Experience in debug/reading network captures/log/trace analysis and tools used.
• Coordination with product group and good at technical delivery