Support Escalation Engineer Jobs in Hyderabad

Support Escalation Engineer

Microsoft

0 Years

Not disclosed

Expired

Posted: 20 Apr 20

Job Description

Support Escalation Engineer

Hyderabad, Telangana, India

Qualifications:

SOFT SKILLS

• Leadership - handle technically challenging and politically sensitive customer situations

• Strong communications skills – Excellent spoken and written English communication skills

• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

• Demonstrable troubleshooting skills

• Cross-team collaboration

• Logical and Critical thinking

• Passion for technology and customer support

• Understanding of cloud vs. on-premises computing. Familiarity with fundamentals of cloud computing.

• Strong English Language skills

TECHNICAL SKILLS

Solid understanding of container technology and fluency in Kubernetes.

Linux OSS

• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)

• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)

• Experience administering Linux (boot process, file systems, network device and protocol configuration)

• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Operating System/Virtualization

• Familiarity Security, OS Internals concepts

• Understanding of Virtualization concepts and virtual system administration

• Cloud experience strongly preferred

Job Particulars

Role others

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id916564

Job Category Others

Locality Address

State Telangana

Country India

About Company

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.

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