Support Executive Jobs in Pune

Support Executive

Cubicle Compass

0 Years

Not disclosed

Expired

Posted: 23 Feb 22

Job Description

Our client develops and offers services, technology and systems that specialize in water treatment, purification, cleaning and hygiene in a wide variety of applications

Roles and Responsibility of the project member (L1 Support Executive)

Get trained on the job
Connect (through call, instant message, mail) with the field associates, as per the predefined timelines, collect critical technical details.
Using the technical details collected create the asset database. This asset database helps the customers see the performance of their systems being serviced by our client.
Using the technical details map the asset to the right data sources that are located at our customer sites
Using the assets create data visualization components to be used by the field associates and the customers for monitoring the performance of the systems like cooling towers, boilers, membranes etc which are serviced by our client

Desired candidate:

The Ideal candidate should:

Have an engineering or a science degree in hand.
Have strong learning agility and good aptitude
Be comfortable with MS suite (Excel, ppt etc)
Be good at written and spoken English
Be willing to work rotational/night shifts.

Work timings:

Rotational shifts. Candidates not willing to work in rotational shifts need not apply
Monday to Friday. No holidays during the weekdays and fixed holidays on Saturday and Sunday

Our client will provide:

In depth training on their platform
Laptops and phone setup
Cab facility once the associates are deputed in shifts. No cab facility during the training period.

Job Particulars

Role customer service tech support

Education BE/B.Tech(Agricultural / Irrigation Engineering, Architecture Engineering, Ceramics Engineering, Chemical Engineering, Civil Engineering, Marine Engineering, Metallurgical /Materials Engineering, Fire Technology & Safety Engineering), BSc(Bio-Chemistry, Bio-technology, Agriculture, Chemistry / Applied Chemistry, Engineering)

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id1429441

Job Category Tech Support

Locality Address Magarpatta

State Maharashtra

Country India