Support/ Implementation Engineer Jobs in Pune - Accops Systems Private Limited
Job Description
Support/ Implementation Engineer
Qualification: BCA/ MCA/ BE/ BTech (Preferably in Comp Sc/IT)
Experience: 2+ years | Location: Pune & Mumbai
Skillset :
- Excellent understanding of Windows Server Operating Systems 2008 ,2012, Windows Services, Active Directory, Group policies
- Good Knowledge in Virtualization, VDI, Networking etc.
- Knowledge in Linux operating systems, commands & services
- Knowledge in Shell Scripts & Power Shell is add on
- Excellent communication skills in English – Verbal & written
Responsibilities :
- Handle Level-1/Level-2 customer complaints and escalations and provide technical assistance on Accops
- Products (via phone, email, remote desktop)
- Troubleshoot customer issues and resolve them with a high level of customer satisfaction
- Effectively utilize databases of existing issues, debugging tools to analyse problems of Accops Products and identify solutions with a high level of customer satisfaction
- Publish articles on the internal knowledge base based on the support services provided to customers for moderately complex support issues
- Occasionally conduct sessions internally for knowledge upgradation of the team
- Provide Implementation support by designing, sizing and deployment of Accops products in low to medium
Job Particulars
Role it software engineer
Who can apply Experienced (2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id721462
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Maharashtra
Country India
About Company
Accops’s software and hardware products enable businesses to efficiently virtualize, secure and deliver business applications, corporate workspace, and network services to their employees, partners, vendors, home users and mobile users, enabling instant access from anywhere, using any device. Accops was established in Oct 2012 and is headquartered in Pune-India, with offices in Mumbai,Bengaluru, New Delhi and Germany.
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