Systems Engineer Jobs in Kolkata - UST Global

Systems Engineer

UST Global

0 to 3 Years

Not disclosed

Expired

Posted: 02 Mar 21

Job Description

Job Description Field Office Engineers(L2)

Coordinate with Delhi based Service Desk and work based on the requirement

Responsible to perform the role of Delhi Engineer and need to act as a SPOC for IT related queries and IT related support issues for the respective office

Provide the first level of support for customer and system incidents and requests using basic technical knowledge and service knowledge

Responsible for the initial ownership for the coordination; investigation and documentation of customer and system incidents

Perform initial level of diagnosis of problems and incidents and resolving them when appropriate

Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services

Ensuring proper documentation for all problems; incidents and requests with details; allocating categorization; prioritization

Update service desk application asset and requester DB

Following up on incidents to ensure customer satisfaction and keep user informed of progress with daily update on the call notes

Monitoring issues until they are closed and close all resolved incidents; requests and other calls

Demonstrating a good understanding of the customerâs business needs and applying them to the management of system events & incidents Developing and maintaining an understanding of customer Service Level Agreements