Systems Support Analyst 4 Jobs in Bangalore - Wells Fargo India Solutions Pvt. Ltd.

Systems Support Analyst 4

Wells Fargo India Solutions Pvt. Ltd.

2 to 6 Years

Not disclosed

Expired

Posted: 19 May 20

Job Description

About the Role

Team member will be responsible for Configuration ,Patching and Change Management Support for Server Infrastructure with exposure on hardware, OS (Solaris or Linux) that are hosted in remote datacentre.Most of the systems run on Sun Midrange ,Intel Standalone, Blade and VMWARE servers.Should have remote Infrastructure Support Experience with Good Communication Skills. Should be ready to work in 24x7 shifts on rotation basis.

Responsibilities

Provides technical systems support within a technology organization.
Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services.
Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems.
Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported.
Performs migrations from development to production, upgrades, installations and/or configurations.
May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported.
Completes project sizing.
Updates/writes documentation and procedures and provides related training.
Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups.
Writes/designs test scripts.
Creates change or issue logs; analyzes performance trends and recommends process improvements.
Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas.
Updates, creates and tests the business continuation plan.
May coordinate project resources and provide guidance to less experienced analysts.

Essential Qualifications

Mandatory Support Experience handling environment of large-scale Solaris or Linux OS and Sun/X86/X64 Hardware
Mandatory Support Experience in Remote Datacenter based servers support of US/HK Clients.
Strong Knowledge on Solaris 9/10 or Redhat Linux Operating System.
Mandatory Support Experience on Sun and Intel Server Hardware HP/DELL/IBM Standalone and Blade Servers.
Support Experience on Oracle and HP/DELL/IBM firmware upgrades.
Support Experience on OS and Hardware Troubleshooting.
Support Experience in writing basic Python/Shell scripting to automate day to day work