Team Lead/Assistant Manager Jobs in Chennai - Carethon Pvt Ltd

Team Lead/Assistant Manager
Carethon Pvt Ltd
Chennai(Perungudi , Sholinganallur , Thuraipakkam )
1 to 2 Years
Carethon Pvt Ltd
Last Date 07 Aug 2021
This Job is Expired

Carethon Pvt Ltd - Job Details

Date of posting: 08 Jun 21

We are Hiring!!!

Immediate Requirement for Team Lead / Assistant Manager for Outbound Voice and Non-Voice Process Operations.


Must have 1-2 years of experience as Team Leader or a minimum 1-year experience as Assistant Manager in Operations (Outbound Sales or Collections Voice Process).

Job Description:

·         Achieve monthly span targets

·         Manage day-to-day operations.

·         Escalation management & coordination with multiple teams

·         Improve utilization & efficiency.

·         Handle escalations which were not solvable by L1/L2 executives.

·         Manage a team of 10 to 50 people

·         Maintaining MIS & performance reports

·         Should be willing to work in shifts

·         Responsible for performance of new hires as well as current employees.

·         Responsible for voice, accent & culture training.

·         Develop and update contents training manuals, Presentations, handouts etc.

·         Gathering information and identifying essential information needed for satisfying the needs of the Team Members.

·         Structuring or classifying multiple pieces of information.

·         Organizing information to develop a better approach to Training


·         People management & Team hiring

·         Understanding of Quality & implementation of feedback.

·         Experience in working with CRM, Telephony systems are a must.

·         Excellent with language and communication skills.

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Experienced (1 to 2 Years)
Country : India

About Carethon Pvt Ltd

Carethon Pvt Ltd
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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