Team lead Jobs Opening in Digidios Integrated Financial Solutions Private Limited at Mumbai
FEATURED JOBTeam lead
Job Description
Key Responsibilities:
Team Management: Leading, motivating, and supervising a team of telecallers.
Performance Monitoring: Tracking team performance against targets and identifying areas for improvement.
Training and Development: Conducting training sessions to enhance team skills and knowledge.
Problem Solving: Addressing escalated issues and resolving customer disputes.
Communication: Maintaining clear and effective communication within the team and with other departments.
Reporting: Preparing reports on team performance and key metrics.
Compliance: Ensuring team members adhere to relevant regulations and company policies.
Customer Relationship Management: Fostering positive customer interactions and resolving issues related to overdue payments.
